FAQ

Frequently Asked Questions

🚚 Shipping

Do you ship internationally?
Yes, We currently ship to the USA, Canada, and Australia. We're actively working on expanding to more countries soon! Delivery times and costs depend on your country and will be calculated at checkout based on your delivery address.

Is shipping free?
Free shipping is available on qualifying orders depending on your region. The exact shipping options and any free shipping thresholds will be shown at checkout.

How long does delivery take?
Standard delivery takes 3–7 business days. Express options may be available depending on your location.

How do I track my order?
Once your order is dispatched, you'll receive a confirmation email with a tracking number so you can follow your delivery every step of the way.

💳 Payments & Security

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), PayPal, and other secure payment methods available at checkout.

Is it safe to pay on your website?
100% yes. Our store uses SSL encryption and all payments are processed through trusted, secure gateways. Your personal and payment information is always protected.

🔄 Returns & Money-Back Guarantee

What is your return policy?
We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, contact us within 30 days of receiving your order and we'll make it right — no questions asked.

How do I start a return?
Simply reach out to our support team via the Contact page. We'll guide you through the process quickly and hassle-free.

🛒 Orders

How do I place an order?
Browse our store, add your favourite items to the cart, and proceed to checkout. It's quick, easy, and secure.

Can I change or cancel my order?
Contact us as soon as possible after placing your order. If it hasn't been shipped yet, we'll do our best to accommodate your request.

🐾 Products

Are your products safe for pets?
Absolutely. Every product in our store is carefully selected with your pet's safety and wellbeing in mind.

How do I choose the right size for my pet?
Each product page includes a size guide. Still unsure? Contact us and we'll help you find the perfect fit.

📞 Support

How can I contact you?
You can reach us via our contact form or by email at petspawni@gmail.com